Vantaggi
- Working from home and schedule flexibility. - If not assigned one of the top 15 or so account, minimal micromanaging from leadership.
Svantaggi
- The quality of tutoring is very low and not beneficial for students with high academic needs. This is primarily due to a language barrier between tutors/students and the mode of communication during tutoring sessions, which is carried out through a chat box. Student with limited reading and writing skills have significant difficulty communicating with tutors. - Partnerships are predominantly established at district levels and sales are currently inflated due to COVID relief funds allocated for tutoring. This poses a significant obstacle for actual implementation at the school level. Many teachers and principals are unimpressed with the product and do not want to spend their instructional time on something with poor instructional design. - The disconnect between the point of purchase and the points of implementation results in high volumes of unused hours, causing dissatisfied partners and unrealistic expectations for employees. - Internally, there are significant infrastructure issues. The first is the reliability of the actual product. The tutoring platform is plagued by bugs and the overbooking of tutors, which causes long delays and no-shows. - The second major liability is the lack of access to reliable and accurate data for customers. The usage data visible to the employee and the customer do not match, which has persisted for well over a year with no sign of improvement. - The two founders and leaders of the company do not have backgrounds in Education, they are successful career business and salesmen.