Vantaggi
Benefits were OK and started shortly after hiring. There were rumors of people getting promoted from the call center, our supervisors claimed to have started out taking calls on the floor. The job is very easy if you follow the rules and I got regular raises and opportunities to take on more responsibility.
Svantaggi
The job at the call center was a dead end. People got walked out of the building almost every week. I started in a training class of 20 and after three or four months, only about half a dozen were left. i sat beside people with bachelor's degrees and master's degrees, and out of the dozens of people I worked with, I saw only a few get lateral moves out of the call center and none to professional roles such as sales, technical, programming or management. I saw a trainer vent at HR for their recruiting, she said "we're paying this guy to learn computer programming and he can't even show up on time? Get him out of here!" Meanwhile at the call center, they had a handful of easily identifiable go-getters who wanted to stay with the company, but they not only never got consideration for internal jobs they applied for, if they stayed long enough they were likely to get laid off.