Customer Service Casualty - Recensione dipendente - Customer Service Representative presso Fallon Health

Management in this department is a joke. My supervisor lost many good CS reps in my 14 months there. When I was able to talk with one of her supervisors, I always voiced my opinion, and nothing was ever done. She never actually worked the FALLON CS LINE -- she was a reject from CHARTER. When she had to be an "ASSIST" her answer was always to "write up a case" -- simply because she did not know the answer. How can someone who has never done done the job, be an effective supervisor. She actually told me on more than one occassion that being sworn at (by members) was "part of my job". The CS reps are treated like children. During "Customer Service Appreciation Week" we were given plastic toys and food. We all sat in cubicles for 8 hours a day tied to a headset -- we don't NEED FOOD!! I was once taken from the building via ambulance...and was sited with an "incident" on my record. It was a degrading experience.