Customer service adviser - Recensione dipendente - Dipendente anonimo presso Fanatics

The recruiters provided a lot of up front information. The interviewers were great. Some were more typical interviews, some were conversational in a great way that made it feel more welcoming. I joined FMX. Onboarding has been pretty solid. I've worked at much larger companies and the onboarding was much more hectic. I also received a very competent laptop for my day-to-day work.

Some of the information was provided by recruiters were not 100% accurate and there was a bit of a mishap where I Was mistakenly invited to the Debrief. While the onboarding is very structured, given the nature of the product, it can be pretty complicated.

This is specifically for Fanatics Betting and Gaming (FBG), as I can't speak on the other lines of business. - autonomous work with the freedom to really put your stamp on projects - minimal red tape, allowing you to execute and move swiftly - full remote culture, with the expectation to respect employee calendars - stability- the company is careful not to overhire and retain its employees - the people- despite being remote, I feel close to my team and work around people who really believe in the mission and products we provide

- Remote work is not for everyone. If you aren't letting management know what you are working on, it can sometimes slip through the cracks. - Full autonomy is a double edge sword. It's fantastic for those who feel like their work is often hindered by unnecessary red tape, but it can be a struggle for those who work better with a set structure and routine. - Technology has been improving and the commitment to leveraging AI tools is encouraging, but there is still a bit of manual work still that can lead to human error. - benefits and pay are fair here, but you have to dig a bit to fully utilize all the benefits we have.