Amazing employeer - Recensione dipendente - Technical Consultant presso Fast Lane

Fast Lane is excellent with customer service. As well as a great company to work for.

Fast Lane could do better with giving employees raises.

Great colleagues! Employees are hard-working people dedicated to their jobs. Decent benefits, PTO, generous 401K.

There is much misalignment with their international parent company who govern US operations without consideration for US market trends. Over the last 3 years, one CEO resigned and the next CEO walked out with no notice. The homegrown LMS system requires lots of manual processing which produces unreliable data. Many of the tools used for company operations require lots of manual processing or simply aren't a good fit for our industry. We couldn't always honor basic industry standard customer requests. There are rounds of layoffs nearly every year, sometimes twice/year. The company strategy, product strategy, go-to-market strategy changed often, making it difficult to plan, execute, and gain success. Fast Lane had a "Retention Committee" within the last 5 years but changed it to twice yearly employee satisfaction surveys.