Admirable ambitions, but all in the wrong order... - Recensione dipendente - Case Manager presso Father Bill's & MainSpring

This job is consistent and rewarding.

There is a lot of turnover.

My direct boss somewhat understood me.

If you are looking for a high-quality employer, fair treatment of employees, opportunity for career advancement, and a safe breathable work environment, stay far away from Father Bill’s. It's not what the clients do, but what is allowed to persist by management. Management provides very little support for their subordinates who have to face the clients on a daily basis. Rather than being reasonable in how we deal with miscreants, management says “get over it,” “you need more training”, “you need to be more sensitive”. The nature of the industry is not an excuse for us to tolerate the extreme amount of ungratefulness and disrespect that comes from the clients. Indecent behavior rarely goes justly punished, creating an unsafe environment for staff as well as other clients who actually appreciate our services. More clients are catching on to what they can get away with and it will only get worse if something isn’t done immediately. I was instructed to handle specific matters in a way that doesn't align with logic and reason. Though I keep an open mind, I do not agree with the handling of certain matters by management. These include matters beside poor behavior. I honestly don't feel supported by management when it comes to me enforcing reasonable boundaries. They place “keeping the peace” over common decency and clients upholding their end of the contracts they signed. Why does the drug problem and misbehavior problem continue to go unchecked inside and outside of the shelters and residences? Why is the outreach staff not thoroughly vetting who they allow to move into permanent housing? Why are tenants allowed to be disrespectful to employees and not be disciplined according to the rules and regulations? Why does management easily come up with excuses for client’s behavior, but stay ready to discipline any employee who gets a complaint from a client? Why does subsidy allow some residents to go several months without paying rent - not face arrears or eviction - while other residents pay on time every month? That’s not even all of it. How is it that Father Bill’s has plenty of money to build new housing and new shelters, yet keeps the majority of the business understaffed, overworked, and underpaid? Why is there a push to get more donations based on a few success stories when every success story comes with several clients using Father Bill’s as a hammock? We literally have clients staying ungrateful and forcing staff to tolerate it. If donors actually saw the truth of what happens on a daily basis around here, they would think twice before donating another cent to this organization. Father William would be sickened by today’s egotistical con-artist leadership. At the annual company meeting, a senior board member reinforced the commitment to DEI. As I sat in the audience looking at the senior director board, its clear lack of diversity painted a picture of total hypocrisy. For most people of color, especially men, there seems to be no hope for an executive position with this company. The willingness to lose federal funding over maintaining DEI and its discriminatory practices is absolutely outrageous. The CEO? Absolutely horrible! It is clear that he has political bias and cares more about his wallet than running a quality company. He is clearly more focused on corporate greed than honoring the legacy of Father William. If there ever comes a time when this organization gets exposed for the unfair treatment of workers and good-quality residents, I won’t be surprised.