Do not care about their customers and have zero customer service. - Recensione dipendente - Account Manager presso FedEx

2,0
15 giu 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People in my team were lovely, helpful and friendly.

Svantaggi

Pointless and childish KPI's such as 15 phone calls a day which means you get absolutely nothing else done that you need to get done such as pricing. CRM systems are dated and slow. Takes about 2 hours to try and get a price quote and even longer as most have to go through a special team. Customers get treated terribly, delivery service is poor and the Customer Service team are impossible to get hold of and when customers do get them they get no information and they come back to the account managers ranting and raving. Standard promotion of a 'great culture' through wellness emails and mental health emails when in reality peoples mental health is generally affected by the ludricrous daily targets. Experienced staff are treated like interns.

Esplora altre recensioni su FedEx

5,0
4 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Worked with my schedule and competitive pay

Svantaggi

Driving in the snow and other poor conditions

2,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to apply, fast to get hired (no interview process) and the pay

Svantaggi

Very rude management, lack of care for safety, no drinkable water (all filters are in the red and have been since I started) They have cameras everywhere and are constantly watching you but say you can’t bring your own phone in because “people steal them”? There is junk everywhere. Lots of trash everywhere (employees drinks and food). They want you to work and eat on the line instead of giving you breaks to do so. They get upset when you use the bathroom or fill your water bottle even if you’ve been working for 3 hours straight but if you clock in at an area 2 min walking distance from your work area you’re “stealing time” I’ve noticed people of color get treated differently. The HR department has some of the most prejudice employees so there’s no real equality if you have conflict with someone. I’ve never been, but it feels like a prison to go in and out of the building and lastly you don’t work a consistent schedule. You leave when they say you can.

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