Literally everything else.
I can't profess to having a wealth of experience and knowledge of exactly what good looks like - every company has it's quirks and there are exceptions to be made where businesses occasionally fall down. However I struggle to think of a single thing Feefo are doing right at the moment, and the collateral damage this has caused to it's employees, both current and former, is in some cases irreparable.
Senior management have conducted purely shameful business practices over the last year, with the CEO forcing out some of Feefo's greatest departmental leaders due to differing opinions rather than working together to address real business concerns, demonstrating no cultural values or ethics at all and encouraging his direct reports to act in the same way, all the while touting that Feefo is headed for stardom and a great place to work (yeah, right!). This culminated more recently in a prolonged period with zero HR representation and the abandonment of exit interviews, which would make no sense for a company wishing to improve and set high standards in the industry. Especially in the field Feefo is in! Well at least now we all know that is not the case.
The lack of training and support for employees is despicable. No self-respecting leader would allow their leadership to reflect upon the lives and livelihoods of their employees in such a way as to negatively impact career progression.
For some reason, senior leadership have also felt the need to force unreasonable expectations for employees to work from the office post-pandemic, and are more than reluctant to make exceptions for those with exceptional circumstances, let alone those of us who just wish to maintain a healthy and balanced work/home life.
On a side note: everyone seems to call out the office location as a pro? I can think of much better ways to walk into the office in the morning than accompanied by the smell of cow excrement! The local eateries and pubs are nothing to be particularly proud of either.
Having been made redundant from my previous role, I actually thought I had landed on my feet in an incredible progressive position with prospects and opportunities for massive growth and experience - now this job will forever be "the job I took when I was desperate, and got out of as soon as I could" - such a shame as there was so much potential, but unfortunately senior leadership removed any possibility of providing fruitful careers for anyone but themselves - and even that is questionable right now.
A lot of us now realise we should have left sooner. I just hope everyone who's had to suffer the fate of Feefo in the last year can see the positives (now they're out) and have learned not to stand for the way employees have been treated there.
