Not Worth It - Recensione dipendente - Customer Service Representative (CSR) presso Ferguson

1,0
4 giu 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Freebies and paid lunch every now and then. Rotational Weekend schedule, work a Saturday every 6 weeks. Healthcare & Benefits were decent

Svantaggi

Pay is extremely low for the amount of workload they put on you. The Commission percentage for a CSR which they try to sell you on as a bonus to your paycheck is also extremely low. Lack of diversity Tone Deaf High stress environment, expect burnout and no one to care. How your day would go was dependent on how the manager felt that day. Rude and condescending statements were normal. Micromanaged by showroom manager but also by consultants (coworkers) who believe that because they have a higher position than you they are entitled to do so and also were unhelpful during busy hours because they feel above it. Belittled and gaslighted by management when anyone shared concerns regarding performance/sales and the lack of training that they give (no structure, practically non existent). Showroom manager rarely takes ownership and would blame employees when those concerns were also addressed with higher management -who also would gaslight and was completely out of touch with the reality of what goes on in the showroom, especially during the pandemic. We were told by manager who never wanted to deal with difficult customers and often shuts office door to avoid difficult customers to handle it ourselves. Manager talks bad and gossips about other employees (Past and Present) amongst employees. Extremely unprofessional and toxic workplace that hides under the disguise of being a family and fun to work job. More like high school and people with superiority issues. Would not recommend this company or job to anyone, especially at this location. Whatever they try to sell you on why it's a "great place to work". Just know it’s not worth it at all.

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5,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Huge office space and freedom to work independently in break rooms instead of being stuck at a desk. They have many opportunities for growth but the high paying roles are salaried and are paid once a month instead of biweekly. Overall a great company with good benefits

Svantaggi

Lower pay than normal for the work

1,0
9 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

None, I would say remote work but it’s very toxic.

Svantaggi

Poor leadership (manager and director), poor communication, poor training, unrealistic m expectations, micromanagement, no SOPs, lack of structure, FLSA violations, no upfront disclosure of what role is, stingy management. People outside of HR are great. In HR? They’re happy to lay people off and talk about it so casually during meetings. Think “it’s our yearly layoffs” and joking about catching people “slipping”. No opportunities for growth despite saying there was during interviews. Interview and reality are worlds apart. No diversity. Severe control issues. No new people have been hired in over 3 years yet multiple people have left so people are burnout. One person handles all of one process alone and management thinks that’s ok. For reference the same process takes 10-11 associates in the same sized org. I can go on. Stay away!!!

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