Vantaggi
Tech Team - The CTO is one of the few genuine individuals at the company. He does an amazing job ensuring that his team is cared for. If you’re interested in joining the tech side of Fetch, you should be relatively safe from the issues that run rampant in the other departments.
Svantaggi
Toxic company culture - Employees, including people in leadership positions, behave like immature high school kids. They have no filters and will openly badmouth co-workers, customers, and managers. Customer Experience - The worst team in the company. The individuals running this team lack emotional control. Rather than relying on hard data, reasoning and sound judgment, these individuals commonly make decisions on first impressions or emotions. I pitied anyone who had to report to the individuals running Customer Experience because of how negatively they spoke about certain people on their own team. It’s one thing to have a professional conversation about an individual’s performance privately, but these individuals in managerial positions would brazenly mock people on their own team and in other departments. Narcissistic leadership - This has slightly improved over time, but there are still several people in leadership positions that are megalomaniacs. On top of this, the people in these positions are incompetent. Because of this, their sense of importance and usefulness only comes from criticizing others, and making them out to be less than they really are. Compensation - Pay is terrible, especially for anyone at or below a manager position. You will likely start out at a below average pay. On top of this, pay increases are rare. It’s common to go a couple of years without any type of pay increase. Poor Communication - Since Fetch is a start-up, there are changes happening constantly. This would be fine, except the people making the changes will constantly fail to inform others of those changes, even if it affects your role/team. Because of this, the company operates as separate disjointed pieces rather than as a cohesive unit. Everyone has a different idea on how things are supposed to be done. You could ask 5 people the same question regarding a process and get 5 completely different answers. No work-life balance - Turnover is common, so most teams are always understaffed and never have enough people to do the work. The employees that do stick around for longer end up burning out due to the extra workload being forced on them.