Vantaggi
Benefits are good and building is nice.
Svantaggi
Position consists of taking relentless inbound calls. There is no time in between calls and you’re pretty much hooked up to the computer all day. The metrics they want you to meet are almost impossible to follow so employees purposefully transfer calls to keep metrics low. My Manager criticized my calls so much at one point I realized there was nothing I could do to make him happy. Mistakes are to easy to make even if you are laser focused all day. I found a new position and was walked out after putting in my two week notice. They are paying me but i was unable to say goodbye to anyone so it looked like I was terminated after being walked out by my manager which wasn’t the case. Employees complained of being burned out constantly and management does nothing. It’s sad cause the employees are wonderful people who deserve at least 5 seconds between calls to stretch or take a sip of water but upper management doesn’t notice at all. I couldn’t take it anymore