Vantaggi
- Pay was good for what it was; received pay increase within 3-4 months to compete with other financial institutions. - Benefits and retirement plan (medical, dental, vision, 401k, stock program) - 16 week paid training program (8:30am-5:00pm) - some of the people you meet and community events etc - good resume builder if you need to help build it - diversity
Svantaggi
- Once you are out of the training program you are 12pm-8pm ET. This seems okay at first and if you’re a night owl, but it wears on you. You can advance ur way to a better time slot but if you start a new role that’s the same sort of field, you go back to 12-8pm and have to work your way back up. - Stats; you have to meet call criteria which some is understandable but then you have situations that they don’t train you on and your stuck ruining your stats. - You feel like a robot and are really just a number. Saying the same things over and over to every customer can get tiring especially some of them are super rude and impatient. - a good manager and a bad one here affects ur motivation to do the same exact thing over and over again - hourly salary; they tell you and send you an offer that it’s a salary position but are paid by the hour