Vantaggi
Your colleagues are genuinely good people, and there’s a tuition reimbursement program that can help with schooling
Svantaggi
Realistically it’s a 2 star, but rated 1 to counterbalance the thousands of reviews from back when this genuinely was a 5 star company. In the past few years I’ve watched Fidelity investments go from a genuinely great place to work-that I’ve recommended countless others to apply- to one of the most intentionally toxic work environments I’ve ever been in. This seems intentional to thin out employees, as despite what job postings will tell you, we are very overstaffed (good luck finding parking now that everyone’s forced back to the office). Life-altering changed are consistently thrust upon you by “upper management” who have no idea what it takes to do your job effectively, and the company is so large that you, your manager, and your managers manager will never even see said upper management. The company-issued computers are garbage, and some of the systems you’ll use for this job haven’t been updated since 1988 - yes, you read that correctly. Is it a surprise when none of our Fidelity applications work? It is to upper management! Because now you’ll be punished for going into outage too many times when our systems break- ergo, all the time. That just one recent example, but little rule changes like that happen all the time- and since communication is nonexistent in the firm, often times you won’t know you’re doing something wrong until you’re being punished for it. Does dealing with all of that WHILE you’re on the phone with customers, denying them access to their own money, despite their pleas that they’ll lose their job/house/car otherwise sound fun? What about when a customer’s child dies, and they request money out of their 401k to pay for the funeral service, but UH OH! Their paperwork was incorrect! Better keep Little Timmy on ice for 3-5 more business days while our back office reviews the paperwork again. Can you tell someone that in your customer service voice? Can you handle being yelled at because the office is too loud/the horrible headsets aren’t working? RTO is mandatory, better suck it up! What about being called every slur under the sun because some insecure customer is too stupid to reset their own password? Do you think you’ll feel fulfilled after that work day? If so, apply away. People are up in arms currently about returning to the office and food/events being taken away not because those were essential job functions, but because those small, kind gestures- from employer to employee, made this job worth it. And it’s just not worth it anymore.