Began promising, but now I'm looking elsewhere... - Recensione dipendente - Customer Service Representative presso Fifth Third

-So much of the job is focused on sales, and not on truly building a relationship with customers. I get chastised for not pushing product with each customer, even if I've already spoken to that customer numerous times previously. I've had customers yell at me and threaten to leave the bank because we push products too much. -CEI is ridiculous. You only get paid if the banking center as a whole has an A, not based on individual performance. Tellers are told to be intentionally vague about products in order to have customers meet with bankers, yet we are scored on whether or not we are Knowledgable about products, Proactive about offering services, etcetera. The surveys seem rigged to set you up for failure. -I asked if I could be compensated for parking and travel when I was asked to work at a different banking center, was bullied by my FCM to not apply for compensation because it would affect our P&L (profits and loss) -Consistently understaffed, high turn over -As a part time CSR, I found it very difficult to advance to a full time position. Seems like the bank prefers to hire part time workers rather than create full time positions