Waste of time and talent. - Recensione dipendente - Debt Collector presso Financial Asset Resolution

1. Spent four days in training - only to be fired less than 2 days on the phones. No reason given except that "turnover rate is high". However, management did state during training that they are only looking ONLY FOR THE BEST debt collectors. So, if you have never had any experience, I would not even bother or find yourself unemployed quickly. Many newly hired people come and go at this company. Turnover rate is the highest I have seen at ANY job. I should have caught on to this quicker when this company would not give me a company booklet on your benefits and rules when you are hired. You have to physically write down all of the rules of the office, your own pay, and your own benefits. FYI - bring your own office supplies as well. 2. Management makes you take FDCPA exam of 166 questions out on the calling floor where it is noisy and employee are complaining about different aspects of the job (like payroll). Good luck trying to concentrate on your 166 question test. FYI - if you don't pass the test you are let go immediately. Management stated on day 1 of the job that they are willing to train you extensively on the FDCPA exam. However, training is compromised because of the necessity of the managers to be on the calling floor at many various times of the day. 3. Lunch break. You get an hour for lunch, which is nice. However, don't expect to eat anywhere at the office because the break room consists of one table and four chairs, and everyone eats lunch at the same time. You may not eat at your desks of course. So, you can eat in your car or at a restaurant establishment for your hour break. I ate standing up in the breakroom for the short time I was employed. 4. Diversity. I don't know if this was just my perception of things or not, but it seemed like almost all of the upper management are non-minorities, and most of the people on the calling floor are minorities. Not all, but mostly. 5. I wish we lived in a world where employers care more about their employees and their futures, and not just uses employees as "tools", thrown away at any given chance (especially in Illinois where employers can fire you at any time without reason). If you find a company out there who believes in employee development, those jobs tend to be the most rewarding in life. I truly believe that anyone who has the brain capacity to think and reason is trainable, and can be shown how to perform well at a job. I would think that if a company took the time to train an individual for almost a whole week would also devote the time to make you successful on the calling floor as well. I don't see from a business standpoint how it is economical to pay someone for a week's training, only to fire a majority of these employees shortly after they are out of training class.