Vantaggi
findhelp is a company with a great mission at heart which has pulled in a lot of great people working towards that mission. Both direct contributors and managers work hard to advance towards the company mission and do so with energy and enthusiasm every day. The company also allows you to maintain a good work life balance, with a respect for vacation days and regular working hours.
Svantaggi
Senior leadership is pretty opaque around decisions they make and will announce large changes to the company without notice. This was reflected with a stern return to office mandate after being remote for 3 years and hiring a majority of success managers while fully remote. The pay is also lower than comparable customer success roles, with total compensation being lower than other tech work. This was reflected with things like no 401k match and no regular pay raises for any employees during my time there.