Great Benefits/Compensation, Poor Training Structure & Unrealistic Expectations - Recensione dipendente - Sr. Operations Specialist presso First Citizens Bank

No structured training plan, very informal with no handbook or training manuals to refer to. Also lacked controls in place to check work of new hires. They had unrealistic goal expectations. We were required to QA a certain amount of tickets per day regardless of the complexity or whether we had non-productive time on a given day such as meetings, trainings, or other non-productive activities. You were still expected to complete the same amount of tickets every day even if you had several hours of non-production time. Very unrealistic expectation.