Vantaggi
Coworkers and paycheck some (Milw)upper management were great
Svantaggi
No respect or care at all for their employees. The pressure and stress that is placed on the customer service reps is ridiculous. They show no appreciation for reps being on the front line everyday. Nothing to lift the morale..no incentives..no team building..nothing to motivate reps. The stress that reps are under to be perfect is tremendous. Reps are not set up for success..Training program is unsuccessful..No room for advancement in areas you may be interested in..The only way to advance is to to add another department’s calls on top of the calls you are already taking..with little or no pay increase. Upper management from North Carolina is totally disrespectful..demeaning and rude..It was a normal practice to remove lunches from reps schedules due to call volume..No regard for employees well being .No loyalty to long time employees. No work /life balance..Turn over rate through the roof..I wouldn’t recommend this place to anyone