Not enough pay for the amount of stress - Recensione dipendente - Customer Service Representative presso First Tech Federal Credit Union

One of the organized credit union to work with. Teams are structured well to fit the customer needs. Work life balance. I see the great improvement in learning curve. You will get chance to work with many out of the box solutions in banking .

- Organization is undergoing changes, few things are stabilizing and cannot comment right now. - pay and hikes

Nice location, easy access, good D&I

I worked here for two years, the Pay scale was so low you had to work two jobs if you’re a single person. They have the customer service representatives doing sales, and then find ways to not give sales bonuses because your customer service levels aren’t high enough. I had worked in customer service for eight years and I’m still in customer service at another institution and never have I seen such ridiculous rules. If you have to send a request to another department and they call them back your first call resolution is crap. And remember this is a sales team so they pay you so little and work really hard to not give you a bonus. I talked to a Work coworker who stated that now they don’t get their quarterly bonuses because they have to be at 110% of First call resolution to get the quarterly sales. Bonus makes zero sense.