Vantaggi
Colleagues on your level are amazing. Some of the organised events (Christmas etc.) were brilliant evenings. Lots of positions come up but are usually filled by people that are liked by the management team rather than suitability.
Svantaggi
Rota's were non-negotiable, was very difficult to get time off after rotas had been published (even if this was a hospital appointment or something much more serious). The pay was ridiculous for london standard, a basic £7 per hour for absence advisors is disgusting. Constant issues with time-sheets and pay that due to the lack of HR within the company, take ages to be sorted. Lack of appreciation for what could be a very difficult job. Staff are backed into a corner to work weekends above and beyond contractual obligations. If you say something that management aren't happy with they will do their best to push you out of the company. Massive split between the business centre and contact centre. The business centre staff look down on the contact centre staff. Lack of break and lunch times, penalized for going even 10 seconds over your allocated lunch breaks even though you may stay for 10 minutes after your shift due to a long call. If you are liked by the management, especially contact centre management, you will go far, if not, I wouldn't even bother trying.