Firstsource Solutions

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Structured onboarding helps freshers, but impacts work-life balance - Recensione dipendente - Costomer Service Associate presso Firstsource Solutions

5,0

28 apr 2026

Costomer service associate

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Structured onboarding and training programs. Clear SOP‑based processes help freshers learn quickly.

Svantaggi

Can affect health and work‑life balance over time.

Risposta di Firstsource Solutions

Thank you for your feedback. It’s great to see that structured onboarding and SOP-driven processes are helping freshers ramp up quickly. At the same time, your concern around work-life balance is important and highlights an area for improvement.

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5,0

4 dic 2025

Patient advocate

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Great team support from everyone

Svantaggi

Not much pto and policy change

1,0

18 mag 2026

Claims examiner

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

None. Deadful company. Stay away

Svantaggi

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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Firstsource Solutions

Structured onboarding helps freshers, but impacts work-life balance - Recensione dipendente - Costomer Service Associate presso Firstsource Solutions

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