The fall of Fiserv - Recensione dipendente - Advisory presso Fiserv

Fiserv bought First Data...or so the story goes. However, all the Fiserv management was replaced by Original First Data management. What was once Original Fiserv efficiency, has been replaced by First Data inefficiency. Processes that used to take 1-2 days now takes 5+ weeks. Where automation has been in place at Original Fiserv for a long time, the Original First Data practices of manual work is still enforced at the Original First Data Locations. This practice adds Weeks to months on to a project. This goes on, all the while senior leadership screams about how we must automate....except at Original First Data locations. When the Covid Pandemic came about, workers were praised for the high efficiency and productivity . They even said productivity had increased. During this time, offices were permanently closed. As soon as the new CEO takes over, he tells everyone to return to the office, relocate if you must, or you will be let go. There are plenty that would return to the office had they not closed their local office. But how do you expect people to up root their entire families because you want to fill a fancy new building in New Jersey? What about those that were hired as full remote? They too are being let go just because the CEO doesn't like remote workers. This is an old way of thinking and senior leadership...especially the CEO... need to get with the times. To make things worse, there is no real upward mobility left. Even if a new "senior leadership" position opens or is created, they will not promote from within. Even if someone had proven themselves more than competent, the instructions are to hire from J. P. Morgan only. There seem to be senior leadership jobs being created frequently just so that the J.P Morgan "Good Ole Boy's Club" can be recreated here at Fiserv.