First Data is cancer - Recensione dipendente - Dipendente anonimo presso Fiserv

Take a look at the stock price since the First Data CEO took over. This used to be a great company. Since Fiserv merged with First Data (now FD management under the Fiserv brand) this has become the most depressing place I have ever worked. It's basically a sweatshop factory in a tech office setting. We used to get stock discounted at 15%, which the new regime found way too generous, so it was reduced to 5%. As lousy as the stock performs this isn't even a benefit worth bothering with. We used to have company issued cell phones for conducting company business. These were taken away by the new management, and we were forced to run company apps on our personal devices. Of course, they spun this as though they were doing us a favor by us not having to carry two devices. This was not optional. They have THEIR SOFTWARE on our PERSONAL DEVICES. Speaking of software, they installed a monitoring tool called Sapience on our computers to spy on our activity. Of course they have assured us they're not actually using it for this purpose, and they must be telling the truth because they never lie to us every single time they have an all hands meeting. And yes, they do address us periodically with "all hands" meetings, but it's mostly just a company pep rally. There is usually a Q&A session at the end of these meetings, but when they began to be inundated with questions about all the changes in the company by stressed employees, they began filtering our questions, simply running out of time in the meetings to get to questions, and when times were the most uncertain during the pandemic, layoffs, and forced RTO, they started reducing the frequency of meetings so they could dodge our concerns. Though Fiserv thrived through the pandemic, management viewed it is an opportunity to stop contributing to our 401(k). Contributions have resumed, but the employees lost a lot of money over that for no reason at all. Many of us were hired as full time remote employees. Now the new management is forcing us to "return" to offices we've never even been to before, giving us an opportunity to waste hours of our week and spend an extra hundred or so in gas so we can sit on Teams meetings in a nice office instead of doing it at home. They attempt to justify this by citing collaboration, even though the teams are scattered all over the world so in-office collaboration really isn't possible. Let me be clear on this one. It's about control, not collaboration. It always was. Some of the products we sell and support were acquired from companies who developed those products on the west coast. The new FD management made the decision to close offices including the west coast and served those employees with the ultimatum of losing their jobs or uprooting their lives and moving to a forthcoming facility in New Jersey. As a result, decades of accumulated knowledge was either forced out the door or walked out in disgust. If you are a new or prospective employee, be forewarned that you are going into a situation where you will be selling/developing/supporting products that the vast majority of the staff doesn't even understand completely how works, you will be tasked with figuring it out on your own, and you'll be frustrated to tears until you update your resume and flee. Morale has completely tanked, and no one really cares anymore. You'll see teammates come and go through the same revolving door you'll almost certainly leave through yourself once you realize what you've gotten yourself into. Almost everyone on my team has left the company and been replaced with a new hire in the course of the past year. I recommend visiting layoff review sites and reading the reviews there as well.