Vantaggi
Still many good, competent, and knowledgeable people working there and trying to provide excellent customer service, but management is doing all that they can to change that.
Svantaggi
The goal is to get the stock price up, which is supposed to be the goal of the management team, but at what cost, they are destroying the level of service they provide to the customer. They are "offshoring" as many jobs as possible, assuming existing clients won't care about their level of service or are too reluctant to change service providers. The layoffs are small enough each time so there's no public announcement, but frequent. They are moving technical support outside the U.S.; most technical support jobs are being filled by Fiserv Global Services - so they don't announce that they are cutting staff - just cutting staff inside the U.S. By the time the stock holders realize that they have lost their customer base, top management will have made their millions and be gone. How many financial transactions and customer records are now controlled by someone in India or Costa Rica?