Vantaggi
I believe the benefits are solid, the stated mission is solid, the management team I work for are good, they do what they can with what they have. The company is working towards some very positive initiatives that makes sense for the customer and the employees.
Svantaggi
There is some dissension among the business units, part of the unit that we roll up to are old school and seem to directly interfere with corporate. Customer service is an important piece of what we do, yet they don't want to spend the $$ to keep people. Last item - outsourcing. The US customers do not want to speak to someone from India or Costa Rica, find a solid mid-west town where wages aren't extreme and people have good work ethic, don't take the jobs out of this country and frustrate customers.