Vantaggi
Fast paced, free meal on shift, decent benefit, secret shopper program (both pro and con) The job itself is remarkably easy, each store is vastly different which is both a pro and con (mileage may vary), and the chain of command is rather direct and easy to understand. There is room for growth, but it feels that it caps out at GM. Focus on cleanliness is a pro and con as well. (see below)
Svantaggi
Work/life balance is mediocre at best Horrible benefits (i.e. none) for anyone under AM/GM Tight labor = bad shifts Misplaced focus from upper management As another reviewer said, the company has lost focus on what made them great. Before, it was all a focus on the employee. The secret shopper program pays out on a 100% but the problem is, it's too subjective based on the customer that is shopping us and Five Guys wants ZERO complaints about it (yet they are quick to throw their veterans and management under the bus when things start to break down). This is coming from someone who averages several points above company average, so I am not mentioning it as someone who is "suffering" based on the company's averages. It is now all about the money and less about the people (customer included). The company has put up several price hikes and employees suffer for it. The labor doesn't improve, in fact, cuts are brought in more often than not. Employee morale is at an all time low, but the company seems very focused on being a "top employer" yet, they drive out the experienced employees in two ways... holding unrealistic expectations... and bringing in new hires at a high rate and not allowing raises for middle to upper management. The pay gap shrinks and new employees benefit from it. Cleanliness is also a con as it is a pro. Nobody likes a dirty business. But.. when you build your restaurant out of bad materials, it becomes harder to clean and maintain. Not to mention, you have area directors who keep chips on their shoulders and are willing to fire an entire store or shut them down because the GM stood up for his store. Also, when running a short shift because of labor targets, it is not possible to keep a clean store to the standard you wish to hold. Give us the labor we need, and we can deliver a clean store.