Customer Support 2 - Recensione dipendente - Customer Service Representative presso Fleet One

The management team is good

customer care has alot of issues

The benefits are excellent (vacation/sick days, health ins, etc.) compared to most other employers these days. The work environment is clean and you are treated reasonably well. Management is very knowledgeable and ready to help when needed.

The pay. They work on a base or commission, greater of the two plan with a declining draw. The base is 24K and believe me, after 6 months, you will only be getting the base. Not because you didn't sell anything but because their commission model is flawed and they have admitted it in the past but never made any attempts to fix it. Your commissions end up equaling something like (sorry I can't remember the exact amount) .03% of each penny that your customer spends. That's right, you don't get squat for selling their fuel cards, you only get paid on how much the end user actually USES it! Then they cut that in half after your first year. Your draw starts dropping in huge increments (like, $150 per pay period) and there is no way to catch up to it in sales.