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      Flutter Entertainment

      Azienda coinvolta

      Recensioni su Flutter Entertainment

      Everything's Perfect except the support role, like its little hectic because of rotational shift - Recensione dipendente - Customer Support Advisor presso Flutter Entertainment

      4,0
      24 nov 2025
      Customer support advisor
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      - Global ops exposure of how business works and how to handle customers of regions like UK & IRE, AUS and other countries - 2way Cab, meals, wellbeing fund, good amount of paid leaves etc., usual as other MNC's and good firms

      Svantaggi

      - rotational shifts - no weekends off, - TL's not having proper process knowledge still leading teams somehow. When process related questions asked to Team Lead, some of them will misguide you by giving wrong advice and you have to bear the consequences of getting low reviews from customers and some time it can lead to your termination too without effecting Team Leads.

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      Risposta di Flutter Entertainment
      4mo
      Thank you for sharing your feedback. We appreciate your observations regarding guidance on customer queries. Handling customer interactions can be challenging, and clear processes and confident leadership are important in those moments - we take this feedback seriously. Thank you again for being candid. We wish you the very best going forward.

      Esplora altre recensioni su Flutter Entertainment

      5,0
      19 apr 2026
      Senior product analyst
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great environment to work in with colleagues

      Svantaggi

      A lot of shifting and restrategization

      3,0
      28 mag 2026
      Customer support agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good pays for what it is

      Svantaggi

      The team leader situation is quite messy at the moment. There are two customer service team leaders, and each follows their own set of rules and expectations. This creates inconsistency across the department, where some colleagues receive certain benefits or flexibility that others do not, depending on which team leader they report to.

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