Vantaggi
Multicultural company, where many languages are spoken.
Svantaggi
Low salary, small development opportunities. You are required to handle at least three different BA products, and take calls in as many languages as you can speak, without any payment rise. It seems that supervisors and teamleaders are selected based on personal like and dislike by the executives of the company, and in many cases they are less qualified than the customer service agents. In addition, it is very common that supervisors and team leaders do not support their team members, but instead are only criticising them and have more and more demands. The training is structured in a way as if the trainers are talking to little children. It is also very different than what you actually have to face on the job (e.g. a programm that is very often not working properly, contradictory advice by supervisors and team leaders for identical issues etc.). Although an open door culture as well as honest feedback are encouraged by managers, in the praxis once you complain about a problem or propose any change, you will simply be reminded that if you don't like the situation as it is, you might as well be dismissed, since they can hire new people very easily. Overall, negative work environment, incompetent management, constant surveillance, higher and higher demands, unfair treatment of service agents (the supervisor or team leader is always right no matter what) and low compensation regardless of qualifications (e.g. languages and products).