Stressful environment and constant pressure - Recensione dipendente - Customer Service Associate presso FocalAgent

2,0
12 gen 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Office space was nice Sometimes there was free food and drinks Espresso machine was good

Svantaggi

Constant pressure from managers to hit calls target Despite the fun activities they had around the office, my team were not allowed to participate in them because we had to answer calls nonstop all day. Management are two-faced Very cliquey environment No room career progression Pay wasn't worth the stress

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Risposta di FocalAgent
5y
Hello there, thank you for your feedback. I'm sorry that your experience felt limited and that you weren't able to fully participate in the things that we organised. This was something we have identified and are uncomfortable with. Any new social/team activities are being planned to minimise this, if not eliminate it entirely. To pick up on the rest of your review; we're focusing heavily on the career development piece at the moment as we recognised that people were looking for more from us in that regard. We will have career paths for more than half of the business rolled out by the end of this month. I'm concerned that the experience of working with us was stressful and that management appeared two-faced. I would very much like to understand some detail, confidentially, to address this. Please email me at john.ord@focalagent.com and I'll make sure we have the time to discuss your feedback in full.

Esplora altre recensioni su FocalAgent

2,0
17 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Set mostly your own hours

Svantaggi

Bad management that didn't help or care

5,0
23 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- One of the few places where you get to build, train, and deploy deep learning models for their unique use cases. - Very supportive colleagues.

Svantaggi

I was using a different technology stack than the rest of the software devs that added friction.

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