Sales team set up to fail - Recensione dipendente - Mid Market Account Executive presso Foley

- strong internal team collaboration - responsible AI growth - great market opportunity - improving products directly from customer feedback - new Boston office opening!

- lots of change happening in growth cycle (not for everyone!)

From the interview process onward, it was clear that Foley is made up of genuinely good people. Everyone I’ve interacted with has been kind, transparent, responsive, and considerate, and that has held true as I’ve continued meeting more teams across the company. There’s a strong culture of collaboration, helpfulness, and hard work. Leadership has also been a highlight. My direct leaders are supportive and engaged, and even at the senior leadership level, there seems to be a real commitment to building a product that truly serves customers’ needs. That alignment around the customer is noticeable and appreciated. There is also an unlimited PTO policy in place, which offers flexibility and supports work-life balance when used appropriately. This is not a boring place to work—there’s a lot happening, and for the right person, that creates opportunities to learn quickly, contribute meaningfully, and be part of ongoing improvements.

There is currently a fair amount of operational complexity and inconsistency. Teams are often working across multiple systems, some processes feel outdated, and there are several new initiatives happening at once, which can make day-to-day work feel chaotic. Cross-functional workflows—particularly between Customer Success, Ops, Finance, and Tech—can be challenging. Not due to lack of effort or willingness to help, but because many teams appear stretched thin and there aren’t always clear or efficient processes in place to help CSMs resolve customer-facing issues. Compensation is somewhat below market compared to many SaaS companies, not terrible by any means but definitely on the lower end. The insurance benefits are decent but could be more competitive. I've heard talks of the insurance offering being re-evaluated/improved so that's something to look forward to. That said, many of these challenges feel like growing pains rather than long-term issues, and there is active work underway to address them.