Amazing management - Recensione dipendente - Customer Service Representative presso Follett

I enjoyed the fast pace of working a large university's graduation. The people were nice and helpful when I had a question.

There are not any cons.

At one point they had a nice cafeteria with freshly cooked food for decent prices, but they shuttered it around COVID. My guess is it's probably not back now.

Youll have to work with lazy and incompetent T1 techs with 20+ years of service with the company and will never be jettisoned no matter how little output they have. Terrible pay, calls almost never stop coming in, toxic environment. Worst HR department you'll ever experience Promotions almost never happen because there are always employees with 15 years of service ahead of you. Laziest T1s got promoted to T2 if there ever was a spot. T3s would be let go and not replaced.