Formlabs

Has great potential - Recensione dipendente - Customer Service Representative presso Formlabs

2,0

29 ago 2025

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Great people to work with Salary is okay Office looks amazing, location is in the city centre, free snacks and fruits all the time

Svantaggi

The place would have great potential if leadership wouldn’t be so disorganized and greedy. They like to make you work several positions in one to get the most out of one employee, while not making efforts to hire more people in the team. Good work is not recognized, only by internal contests where the customer service people have to compete against each other. Also, if you are good at your current position, they recognize you by keeping you in that position and not letting you develop or climb higher on the ladder. If you are ready to sell your soul to the company, this place is for you. Working hours are from 9 to 17:30 if you take a full hour lunch break, then until 18:00. I would say work-life balance is not great

Risposta di Formlabs

7mo

Thank you for sharing your experience and feedback. We’re glad to hear you appreciated the office environment, location, and perks. We’re sorry to hear that you felt concerns around recognition, growth opportunities, and workload. These are important issues that we take seriously. We are proud of our career ladders, particularly in our customer service department. Our career ladder is designed to target the 75th percentile of market compensation, to ensure we offering very competitive salaries. Additionally, we provide growth opportunities to internals first - 90% of all non-entry level services roles are filled with internals. You are correct that we do expect our employees to work 8 hours a day, 5 days a week.

Has great potential - Recensione dipendente - Customer Service Representative presso Formlabs

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