Great Place to work! Why I am still here! - Recensione dipendente - Marketing Director presso Found

Peers are skilled, workers are friendly and the business has a lot of upside. Being relatively small and flat, it's easy to network with peers, set up discussions and solve problems.

Production systems and workflows are on par with a small startup. These workflows (and code) are in need of attention and maturity to fit that of a larger enterprise scale operation. Found is a GCP shop so there is a little learning curve for folks that come from an AWS background.

• Strong product idea with real market potential • Talented individual contributors who work hard despite systemic issues • Remote work and flexibility in theory

• Support is treated as a dumping ground and emotional buffer for a financially illiterate and often hostile user base • Customer Support is positioned as a punching bag, expected to absorb abuse without being empowered to offer real solutions • Rigid limitations on what Support can actually do for customers, leading to constant escalation, frustration, and burnout • “Flexible PTO” is marketed as a company-wide benefit, yet is not given to support • Leadership culture is manipulative and performative—friendliness used as a tool while undermining employees behind closed doors • Lack of psychological safety and inconsistent expectations make long-term success unsustainable • Chronic understaffing paired with ever-increasing emotional labor