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Foundation Software

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Not Bad If It's Your Only Option - Recensione dipendente - R&D presso Foundation Software

3,0
17 mag 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People are generally nice. Salary and benefits are OK (that said, do not expect raises if you get promoted; you'll just get the additional work without the additional pay). Hours are reasonable. Casual dress. Profitable and growing business.

Svantaggi

Foundation prides itself as a dynamic company that has a minimum of red tape. That was largely true when I started there (years ago), but it is not accurate anymore. Maybe it's inevitable as a company grows larger, but Foundation is now much more about rules and regulations, and less about producing quality products. There are definitely sacred cows at Foundation. Many of the other reviews here mention nepotism; it is 100% true. Favored longtime employees can get away with repeated misbehaviors and incompetence. Others will be disciplined for far less. If you're not one of the chosen, then you'll have to accept that favoritism as reality. Foundation has recently experienced significant turnover among higher-level positions, especially in R&D. All key decisions are made by the same small, insular group of people with 20+ years at the company. Management does not seem particularly interested in other opinions. It helps explain why so many of the people they hire from the outside (as opposed to family members/friends of employees) soon find someplace else to work. Those with other options move on; those who are stuck, stay.

Esplora altre recensioni su Foundation Software

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Laid back, great people, great management

Svantaggi

None that i can think of

3,0
2 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Snacks and soda available all the time -Coffee machine with many options -Catered Lunches every Wednesday (or daily for busy season) -Nice breakroom with pool table, shuffleboard, tv with some game systems, ping pong. -Happy Hour every Thursday.

Svantaggi

To learn you have to fail. The software is very old, and antique. There is a lot to learn within the software with different modules (A/P, A/R, P/R, etc) that even 5 weeks of training wont be enough to learn, but give you the basics. This place seems to have a "rules for thee but not for me" thing going on too in my opinon. Support reps kinda have it rough, as when it is busy season (tax season for W2s among other things) you lose that hour lunch for a whole month and maybe an additional week if needed, and it takes a toll. You do get overtime for it though. You can deal with difficult clients potentially, and you will have to say "that is not really possiblewithin the software", and they. Another thing that I personally do not like is the metrics. As a new employee, you wont be expected of much. They do however keep tally on your call time, ticket amount taken, what module they were taken in, and call length. All of these metrics play a part in your performance, and your bonus too. Some days you have long call times per ticket, but less solved cases, and other days you have many tickets solved with low call times. The system seems flawed. If you need a job, this place isnt bad, but busy season is aweful. You HAVE to know about the P/R module within the software for busy season, otherwise you will have a rough time. Outside busy season it is ok. Im not sure how advancing within the company is like, but if you wanted to do something more involved such as software dev, I doubt it is going to be that easy, as they always seem to be looking for senior level devs.

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