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      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      CSA - Recensione dipendente - Customer Service Agent presso Foundever

      3,0
      7 ago 2016
      Customer service agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      You get to learn a great amount about products and programs of one or more of the major companies they have as clients. Good training for the job. get to learn about proper work place attitudes, data security, metrics for performance.

      Svantaggi

      Low salary in general and especially for the living costs at the location. changing shifts and night shifts. Half an hour lunch break. Lack of regular incentives/bonuses for above average performers, while at the same time constantly asking more in terms of kpi's. They do not give you a reference letter upon leaving no matter how good of an employee you have shown yourself to be.

      Esplora altre recensioni su Foundever

      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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