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      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      Sitel - Recensione dipendente - Technical Support Specialist presso Foundever

      3,0
      15 gen 2017
      Technical support specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Pros I was on a call while the command center people were announcing the winners of a fashion contest among the teams. Everyone who weren't taking calls were cheering the winners as I was desperately thumbing down the mute button because they were loud and my caller was having trouble hearing me. But my caller appreciated the atmosphere, which he described as very positive.

      Svantaggi

      The higher up you go in the ladder, it seems, the less professional your colleagues become. Our campaign is populated with 20-year-olds and 30-year-olds who see Business process outsourcing in general, and call centers in particular, as an easy grind in terms of managerial experience.

      Esplora altre recensioni su Foundever

      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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