Toxic Environment, poor standards, ego driven senior management - Recensione dipendente - Customer Services Manager presso Foundever

1,0
5 nov 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very little to be happy about. Worst place I've worked at during my career. Place people in the wrong roles, little to no real training, berated by seniors for the prettiest of things, job titles seem to inflate egos.

Svantaggi

Place people in the wrong roles, little to no real training, berated by seniors for the pettiest of things, job titles seem to inflate egos. Don't take into account your experience as the culture seems to be giving "promotions" etc to those who are willing to be paid nothing extra for it. Delegation is the name of the game and pass the buck when things go wrong. As with all call centres gossip, backstabbing and ruining personal lives becomes part and parcel of being employed there. Kids run the IT dept, HR lacklustre, absolute farce during lockdown as this huge company had no clue how to react. Not a place to build a career, remuneration is disgusting in this day and age and literally a place that the unemployable bounce between. Usually Tsys, Sigma and Capita. Regularly employ people with serious criminal backgrounds and convictions

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5,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

7 week training to get a person ready to go into production.

Svantaggi

Work hours depends on clients needs. So hours may vary.

2,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Svantaggi

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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