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      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      Sad excuse for a job - Recensione dipendente - Member Service Representative presso Foundever

      2,0
      21 gen 2015
      Member service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      I'm actually having a hard time thinking of pros at this job. Probably the people, I made some great friendships.

      Svantaggi

      It's disgusting. There was bed bugs and fleas on the call floor. The desks are never cleaned and always have dust all over them. Management has no idea what they are doing and doesn't care anything about you. One manager will tell you one thing and another will tell you something else. All of the managers play favorites. They have no communication with each other. The pay SUCKS and even if you do get promoted, you don't get a raise. Not worth it at all!! I dreaded going to work everyday.

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      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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