Vantaggi
I suppose to be fair and put something in this box, Sitel is a friendly and laid back place to work and offers paid training and monthly bonuses.
Svantaggi
Oh where do I start. First, it's a call center, that means long days of just sitting talking on the phone using scripted language with callers who don't care what they are being told. I have worked in other call centers before but never before have I been paid so little and have been expected to meet so many goals. I answer calls for three different departments for the client, each with different ways of handeling the call and penalties for not handeling that call type in the prescribed manner. The place is geared more toward handeling phone calls, as many and as frequently as possible, than helping the callers.