Vantaggi
They will hire most anyone. Didn't do pre-admission drug test, but if you anger them, or talk about about things they may demand it after. If your attendance is good 30 days in a row you earn a day off, just call ahead before you take them. If you can afford it, they offer health vision and dental. If you do a good job in the medicare dept they treat you pretty good. They can sometimes work with scheduling issues if you have notice. Training is paid. Some of the people are nice. You can get a little overtime sometimes. Starts at better than minimum wage. You learn about health insurance including basic claims adjusting, which when you are allowed to do them, makes a happy caller. They will give pizza and other little rewards if the coach's team does well with metrics, just like when we were kids! Of course money would be a better reward, but better than nothing. If they like you sometimes you get paid to decorate. You can ask for pot luck days, where everyone brings a dish. If you get picked for good performance you get paid for 2/3 of a day on the phones, and a long free lunch with kind speeches and clapping. SET SCHEDULES!
Svantaggi
Monitoring is constant, phones sometimes record at random, there is no privacy at all. insurance benefits don't cover well. There is a cap of raises for most positions outside managment at 9.50/hr Work at home is no more. The rug is filthy, no matter how many times it's cleaned, as are the dividers. The computer programs you must run old command line systems primarily and you best be able to switch between 3-6 different systems effectively on one call or you won't make it. There is no single program to run all things. They move you around all the time. This can cause glitches in the computer programs. They can't-won't fix this. They won't put you in the former seat where everything worked even if it's only a few seats away! The customers in the health care whether HMO or medicare/medicaid are nearly always pissed that something isn't covered. Who can blame them? They could understand that you didn't write the policy. Don't switch departments no matter what lure, if you are in good standing in your current one. Your new "coaches" won't treat you with the regard of your old ones. Watch your documentation careful, don't use humor, or anything but bland formal language. You'll get canned even if you've been there for years and have better attendance than the managers. You really do have to say everything in the dreadful script with minor variance for flow, or your metrics will fall and your coaches will gently inform you that your value is lessening. When you are fired, and it's only a matter of time once you get your raises, they treat you like a threat to security, and will not let you clean your own desk so do not bring anything you don't care to lose because that process is never thorough and they keep souvenirs.