Robot job, you're treated like fezes in Lisbon - Recensione dipendente - Customer Service Robot presso Foundever

1,0
22 mag 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Do not join Sitel. Worst mistake!

Svantaggi

At the DAZN project, you're treated like fezes, like a robot, expect to support 4 chats at the same time with 14 second average reply KPI to meet, and 10min AHT to keep All this for 100 euros above the minimum salary paid in Portugal.

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5,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

7 week training to get a person ready to go into production.

Svantaggi

Work hours depends on clients needs. So hours may vary.

2,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Svantaggi

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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