Vantaggi
So far Sykes has been a great opportunity. I am disabled so I need to be able to work from home. The interview process was seamless and there was plenty of communication regarding new hire orientation and training. The clients serviced are top companies/brands, and for someone like me studying to be a Certified Pharmacy Technician, the client I'm on will be great for my resume for future employment elsewhere. The trainers are kind and have no problem slowing down or repeating themselves when you've misunderstood something or need a little extra clarity. I truly believe, like any job, that your experience will be based on your own efforts.
Svantaggi
Compensation could definitely be better. The positions tend to range from $14-17 hourly, which in this day and age, does not cut it (use this opportunity as a stepping stone). Some of your fellow new-hires will make me want to pull your hair out. The lack of professionalism and computer skills that some of them have is....annoying. Thankfully you're only in training with them for a few weeks - get through that and you'll be fine. Hours aren't the best starting out, but after you've been through for a few months you can change your schedule.