Vantaggi
They try to help you in the beginning.. They are motivational in the beginning...some of the managers try to help answer questions.
Svantaggi
Feels like organized labor. Micromanaging...They say the walkers/mentors are going to help you, but most of the time you have to wait too long, leaving the customer waiting on the phone too long. That's why Comcast has a bad rep b/c they farm out their work to other companies who pay less. Sitel may be more successful at keeping employees if they had more user friendly software. The software is hard to navigate and you waste more time correcting codes so the computer will accept it. Also having 8-10 different usernames and passwords is excessive and overboard. Also kind of a click....you either fit in or you dont. The more successful you are the more they like you b/c you know its all about the money, today.