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      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      unorganized and unprofessional Management - Recensione dipendente - Card Holder Service Agent, Senior Representative presso Foundever

      1,0
      25 nov 2022
      Card holder service agent, senior representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good side income Work from Home If you are not looking for a fulltime job but have no part-time opportunities this would fulfill that goal. As you are given a 40hr/wk schedule but would end up with 18/hr due to Mandatory time off given everyday

      Svantaggi

      No Work-life balance No growth No ethics Full time hours is not certain unorganized management unprofessional management HR is absent

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      Risposta di Foundever
      3y
      We appreciate your candor on your review and sharing your experience with our organization. While there have been shifts in the workloads towards the end of the year, we certainly hire for the projected work. Sitel focuses on client support and is proud of our track record of employee growth, in fact over 93% of our management has been promoted from within the organization. Our leadership team has been conducting townhalls with team members in your area and providing 2 weeks’ notification on additional opportunities and training within the organization. Thank you for your honest review, Kim from Sitel Group

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      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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