Passa al contenutoPassa al piè di pagina
      employer cover photo
      employer logo
      employer logo

      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      Ageism in AARP program under Foundever - Recensione dipendente - AARP Customer Service Representative presso Foundever

      1,0
      1 set 2023
      Aarp customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      A few paid holidays. Had not been offered through Alpine Access/Sykes Enterprises/Sitel Group who previously were the companies handling the AARP program that employed me since 2015.

      Svantaggi

      Older workers in the AARP Chat program started being targeted and let go. From nowhere there were complaints and accusations and harassment. Constant 1:1s. Verbal and then written warnings with termination within a couple of weeks. Welcome you to listen to recorded sessions, Issues finding out about last paycheck.

      avatar
      Risposta di Foundever
      2y
      Thank you for your feedback on your experience with Foundever. The employee experience within our organization is very important. We appreciate your advice on listening to the conversations; it is a great way for our teams to understand the agent experience and offer opportunities for coaching and improvement. If you have specific questions about your employment and/or additional detailed feedback you want to provide to our Human Resources department about your time with the team, please contact us at na.hr@foundever.com or 1+(866)430-0052. Thank you, Jasmin, Community Marketing, Foundever

      Esplora altre recensioni su Foundever

      5,0
      15 apr 2026
      Customer service representative (csr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Informative, and very fun training

      Svantaggi

      None from me at this point

      1
      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

      Vedi recensioni per: Utile|Valutazione|Data|Tutto
      Ricerche correlate: Offerte di lavoro di Foundever | Stipendi di Foundever | Benefit di Foundever | Colloqui di Foundever
      Recensioni su FoundeverRecensioni per AARP Customer Service Representative presso FoundeverRecensione su Foundever