Vantaggi
Monthly performance bonus. I made on average an extra $230 a month, every month. You do have to meet the required metrics, but it is doable, and they do pay out consistently. I received small, but pretty typical raises at the 90 day and 6 month marks. (25 cents and 50 cents) No discussion or review, they just appear on your paystub like viola. I've been with Sitel for 7 months so I can only comment on raises within that period. I have very few tech issues with the company-provided equipment and system downtime is minimal. Friendships are encouraged through instant messaging and an overall friendly environment in chat rooms. This is not the case with other companies I have worked for. Opportunities for growth. Some include pay raises, some do not, but there is a ladder and it is climbable.
Svantaggi
Communication is terrible. When campaigns are ending, rumors fly, and there is very little concrete information as to your future. I got put on another campaign, but some people will be laid off. Again, this is based on your performance. The person who referred me to Sitel never got her referral bonus for me or others she referred who qualified. (Must be employed for 90 days) That is very shady.