Not Enough Training - Recensione dipendente - Work At Home Telephone Customer Service Representative presso Foundever

2,0
17 dic 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The Pros is that the pay is good for entry level individuals like myself. Also, the hours fit with my schedule and the bonus was that I could work from home.

Svantaggi

I was switched from sales to tech support training class because the reason giving was that the sales training class was to full and they needed to move people around. I thought that they training class would be centered on the technical aspect of the job. However, needless to say, the training was centered on sales. So, I was not prepared to do this job to the best of my abilities. When offered additional training and I accepted. They quickly responded back with that they were not allowed to do this. Then, my current manager decided to just go ahead and send me an end of employment letter stating that I chose not to be employed with this company. Which, is bogus and she should be fired for that.

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5,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

7 week training to get a person ready to go into production.

Svantaggi

Work hours depends on clients needs. So hours may vary.

2,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Svantaggi

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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