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      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      Foundever - Recensione dipendente - Technical Support Agent presso Foundever

      4,0
      6 set 2024
      Technical support agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good for entry-level job and to start your career to know know about Canadian work Culture also, it’s good for newcomers

      Svantaggi

      Minimum wage, no paid Sick leaves, No weekends off, rotational shifts

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      Risposta di Foundever
      1y
      Thank you for this thoughtful review. We agree that Foundever is an excellent place to start your career with a strong focus on client support. We take pride in our track record for employee growth, over 84% of our management has been promoted from within the organization. Additionally, we recognize the importance of compensation and conduct regular market analyses to ensure we remain competitive. Thank you for this feedback, we will be sharing with appropriate teams. Kim at Foundever

      Esplora altre recensioni su Foundever

      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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