Vantaggi
They provide their Insurance employees with the opportunity to obtain Property & Casualty Limited Liability licensing for over 40 states. They cover the cost for the employee to take the test up to two times. There are several different campaigns and areas that allow for a change of subject. There are opportunities to advance, and learn valuable customer service technics.
Svantaggi
It is extremely difficult to reach a management level as the call center is extremely cliquish. There are a lot of employees that date the managers and supervisors. These are the employees that get the promotions first. There is a huge smoking area in front of the doors to the outside break area. There is a "professional dress policy" that is only enforced with thinner women. I was told this is because thinner women project more sexuality that those who are not.